Privacy Policy

This Privacy Policy explains how Shenzhen Fangquan Technology Trading Co., Ltd., operating under the FONQUEN name, collects, uses, stores and protects personal information when you visit fqcosmeticpack.com, submit a business inquiry or communicate with us.

Last updated: July 30, 2026

1. Who We Are

FONQUEN is a China-based supplier and project coordinator for cosmetic packaging, operated by:

Shenzhen Fangquan Technology Trading Co., Ltd.
Shenzhen, Guangdong, China
Website: https://fqcosmeticpack.com
Email: [email protected]

For the purposes of applicable data protection laws, Shenzhen Fangquan Technology Trading Co., Ltd. is responsible for the personal information described in this policy.

2. Information We Collect

Information You Provide

When you submit an inquiry or communicate with us, we may collect:

  • Your name
  • Business email address
  • Company name
  • Telephone or messaging contact details, if provided
  • Product or SKU of interest
  • Estimated order quantity
  • Packaging specifications and customization requirements
  • Messages, files or other information you choose to submit
  • Quotation, sampling, order and shipment information where a business relationship develops

Please do not submit sensitive personal information that is not necessary for your packaging inquiry.

Information Collected Automatically

When you visit our website, our website infrastructure and security providers may process:

  • IP address
  • Browser and device information
  • Pages or URLs requested
  • Date and time of access
  • Security events and server logs
  • Necessary cookies used for website security and functionality

We do not collect payment-card details through our inquiry forms and do not currently provide online checkout through this website.

3. How We Collect Information

We collect information:

  • Directly from you through our inquiry forms
  • When you contact us by email, telephone, WhatsApp or another communication channel
  • During quotation, sampling, order and shipment coordination
  • Automatically through website hosting, server logs and security services

Inquiry form submissions are sent to our business email and may also be stored in our WordPress website database for inquiry management and follow-up.

4. How We Use Personal Information

We use personal information to:

  • Respond to business inquiries
  • Understand packaging requirements
  • Recommend suitable products or components
  • Prepare quotations and sample arrangements
  • Coordinate customization, production and shipment
  • Maintain records of business communications
  • Operate, secure and troubleshoot our website
  • Prevent spam, fraud and unauthorized activity
  • Meet legal, tax, accounting and contractual obligations
  • Establish, exercise or defend legal claims

We do not automatically add inquiry email addresses to a bulk marketing mailing list.

We do not use personal information for automated decision-making that produces legal or similarly significant effects.

5. Legal Bases for Processing

Where EU, UK or similar data protection laws apply, we process personal information based on one or more of the following:

  • Taking steps requested by you before entering into a business agreement
  • Performing an agreement or fulfilling an order
  • Our legitimate interests in responding to business inquiries, managing customer and supplier relationships, securing our website and maintaining appropriate business records
  • Compliance with legal and regulatory obligations
  • Your consent, where consent is specifically requested

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

6. Cookies and Similar Technologies

Our website may use necessary or functional cookies to:

  • Protect the website from malicious or automated traffic
  • Maintain website security
  • Support basic website functionality
  • Remember limited interface or popup preferences

Cloudflare may process technical information and set security cookies where required to protect the website.

At the date of this policy, we do not use Google Analytics, Meta Pixel or behavioral advertising cookies. We do not use cookies to build advertising profiles of website visitors.

If we introduce analytics or advertising technologies in the future, we will update this policy and implement any required cookie controls before using them.

7. How We Share Information

We do not sell personal information.

We may share limited information with the following categories of recipients where necessary:

  • Website hosting, database and security providers
  • Cloudflare for website performance and security
  • Email and SMTP service providers
  • Website maintenance, spam-prevention and technical service providers
  • Selected packaging manufacturers and component suppliers
  • Inspection, logistics and freight-forwarding providers
  • Professional advisers, such as accountants or legal advisers
  • Government, customs or regulatory authorities where legally required

We share only the information reasonably necessary for the relevant service, inquiry or order.

Suppliers normally receive product specifications and customization requirements. Contact or shipment details are shared only where required for sampling, production, inspection or delivery.

8. International Data Transfers

FONQUEN is operated from China. Information submitted through this website may therefore be accessed, processed or stored in China.

Our service providers may also process information in other countries where they operate. Data protection laws in those countries may differ from those in your location.

Where required by applicable law, we take reasonable contractual, organizational and technical measures to protect personal information during international processing and transfers.

9. Data Retention

If an inquiry does not result in an order or continuing business relationship, we normally retain the inquiry and related communication records for up to 24 months from the last meaningful business interaction.

If an inquiry develops into sampling, an order or an ongoing business relationship, we may retain relevant records for longer where necessary to:

  • Perform the agreement
  • Provide quality or claim support
  • Maintain transaction and shipment records
  • Meet tax, accounting or legal obligations
  • Resolve disputes or protect legal rights

Technical and security logs may be retained for shorter periods determined by operational and security needs.

When information is no longer required, we will delete, anonymize or securely dispose of it, subject to applicable legal and backup-retention requirements.

10. Data Security

We use reasonable technical and organizational measures designed to protect personal information, including:

  • HTTPS encryption
  • Website access controls
  • Cloudflare security services
  • WordPress and plugin updates
  • Restricted administrative access
  • Spam and malicious-traffic protection
  • Website backups and server-security measures

No internet transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Restrict certain processing
  • Object to certain processing
  • Request data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with an appropriate data protection authority

These rights may be subject to legal exceptions, including obligations to retain transaction, tax, contractual or legal-claim records.

To make a privacy request, email [email protected] with the subject line Privacy Request. We may need to verify your identity before completing a request.

We do not discriminate against individuals for exercising applicable privacy rights.

12. Third-Party Links and Communication Platforms

Our website may contain links to third-party services such as WhatsApp, Facebook, Instagram and LinkedIn.

When you follow a third-party link or communicate through one of these platforms, that provider may collect and process information under its own privacy policy. FONQUEN does not control the privacy practices of third-party platforms.

We recommend reviewing the relevant provider’s privacy information before submitting personal data through its service.

13. Children’s Privacy

This website is intended for business users and is not directed to children under 18.

We do not knowingly collect personal information from children. If you believe that a child has submitted personal information to us, please contact us so that we can review and delete it where appropriate.

14. Changes to This Policy

We may update this Privacy Policy when our website, business practices, service providers or legal obligations change.

The updated version will be posted on this page with a revised “Last updated” date. Material changes may be highlighted on the website where appropriate.

15. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

Shenzhen Fangquan Technology Trading Co., Ltd.
FONQUEN
Shenzhen, Guangdong, China
Email: [email protected]
Website: https://fqcosmeticpack.com

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